In most cases, if a product has not been used and is provided alongside a receipt dated within the last 14 days. We will provide you with a full money back refund. Some conditions and credit card fees may apply. Because of the nature of the products sold by us, for sanitary, and health and safety reasons, We will not accept returns of batteries and/or E-Liquid. We will issue refunds only for new and unused devices and products (excluding batteries and/or e-liquid). If the tamper proof seal is broken we will be unable to accept the returned product and we will not issue a refund.